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Filing and accepting claims is a very common use case and can be applied to almost any industry, whether it be considered a claim, case, task, etc. The ability to collect this information from the end-user audience in an effective way is key to automating the broader process of accepting the claim. In some cases reaching the end-users with the right technology at the right time is even more valuable. Consider some of these possible use cases:

• Mobile attendants that can capture information customers while they wait
• Agents in the field where there is no internet connectivity, but could still enter data and supporting documents and images in real time
• Phone applications for commonly used customer requests

Twin Technologies has developed a multi-screen Claim Management solution. The multi-screen capabilities include an advanced HTML web presentation, a rich Flex web application, a native desktop application, and a cross-platform tablet application. The solution is architected on the Adobe Digital Enterprise Suite (ADEP) and is highly configurable to match varying needs and use cases. The solution can be positioned on both the Basic and Standard ADEP product configurations based on desired features.

The Claim Manager solution provides the ability for end-user data capture in several formats (mobile, web, etc.) and leveraged the ADEP features to enable a wide variety of processing features:

Merging captured data into PDFs for uses such as digital signature, archival, personal records, etc.

• Review and approval workflows initiated from the submitted claim
• Automated or straight-through processing of the claim process
• Integration with existing systems